Shipping policy

1. Introduction

At CuuTees, we are committed to providing a smooth, transparent, and reliable shipping experience for every customer. This Shipping Policy outlines our procedures for order processing, dispatch, and delivery, and explains the terms that apply when you place an order with us through our network of trusted third-party courier partners.

By placing an order on cuutees.in, you acknowledge that you have read, understood, and agreed to the terms outlined below, including processing timelines, delivery estimates, and applicable shipping charges.

2. Order Processing

2.1 Prepaid Orders

Standard orders are processed within 1ā€“4 business days prior to dispatch.

2.2 Cash on Delivery (COD) Orders

For all COD orders, we manually confirm the order via a WhatsApp message. Processing begins only after this confirmation is received from the customer.

  • COD is subject to eligibility and is not available on all orders. It may be restricted for certain states, and is not available on cart values above ā‚¹1,600. Additionally, not all products are eligible for COD ā€” if the COD option is not displayed at checkout for your order, please proceed with a prepaid payment method instead.
  • Order processing takes place only on business days. Orders placed on weekends or public holidays will begin processing on the next working day.
  • COD orders are confirmed manually via WhatsApp before processing begins.

3. Dispatch

  • Average dispatch time: 1ā€“4 business days.
  • Origin: All orders are processed and dispatched from our facility in Coimbatore, Tamil Nadu, India.
  • Tracking: Once your order is dispatched, you will receive tracking details via email and WhatsApp within 24 hours.Ā 

Note: While we aim to dispatch every order within the timeframes stated above, processing may occasionally take slightly longer or shorter than the standard 1ā€“4 business days depending on operational volume. We make every effort to stay within the committed window.

3.1 Role of Third-Party Couriers

CuuTees works with independent, third-party courier partners for the physical delivery of all orders. While we coordinate closely with these partners, the delivery process itself ā€” once a package has left our facility ā€” is managed entirely by the courier.

3.2 Delivery Responsibility of CuuTees

Our responsibility is limited to ensuring that your order is processed and dispatched within the stated 1ā€“4 business day window. Once handed over to the courier, delivery timelines are subject to the courier's operational capacity, and are beyond our direct control.

4. Shipping Options & Charges

The following shipping methods are available at checkout:

Shipping Method Charges Priority
Standard Prepaid Shipping Free Priority processing
Cash on Delivery (COD) 30 Standard


5. Estimated Delivery Time

Delivery timelines vary based on the shipping method selected and the destination PIN code. Most of our orders ship within 1 business day.

Standard Prepaid Shipping (Air)

  • Processing time: 1ā€“3 business days
  • Delivery after dispatch (Prepaid): 2ā€“5 business days
  • Delivery after dispatch (COD): 6ā€“9 business days

Note: All delivery timelines are estimates based on historical shipping data and courier-provided information. They are indicative and not guaranteed. Orders may arrive earlier or later than estimated.

6. Shipping Locations

CuuTees currently ships to destinations across India. We work with trusted logistics and fulfillment partners to ensure efficient and reliable delivery nationwide.

7. Order Tracking

  • A tracking link/ID will be shared via email and WhatsApp within 24 hours of dispatch.
  • Customers are responsible for monitoring the status of their shipment using the tracking information provided.
  • If you have not received your tracking details, or have questions regarding your shipment, please contact us at support@cuutees.in.

8. Delivery Responsibility

8.1 Customer Responsibilities

Customers are responsible for:

  • Providing an accurate and complete delivery address at checkout.
  • Ensuring availability at the address during the delivery attempt(s).

8.2 Limitation of Liability

CuuTees is not responsible for delivery issues arising due to:

  • Incorrect or incomplete address details provided by the customer.
  • Customer unavailability at the time of delivery.
  • Refusal to accept delivery.

Note: In such cases, re-shipping charges may apply if a second delivery attempt is requested.

9. Delays & External Factors

Delivery timelines are estimates and may be affected by factors including, but not limited to:

  • Public holidays
  • Courier partner operational delays
  • Weather conditions
  • Unforeseen logistics disruptions

In rare cases, delays may occur due to operational or logistical issues on the courier's end that are beyond CuuTees' direct control. As these delays originate from the shipping partner's side, CuuTees is not directly liable for them. However, we actively coordinate and follow up with our courier partners to minimize disruption and ensure timely delivery wherever possible.

10. Contact Us

For any shipping-related queries, please reach out to us at:

šŸ“§ support@cuutees.in šŸ• Support hours: Monday to Friday, 10:00 AM ā€“ 6:00 PM IST

Note: Emails received outside business hours will be responded to on the next working day.

11. Frequently Asked Questions (FAQs)

Q1. What is the difference between shipping time and delivery time?
Shipping time (processing/dispatch time) refers to the 1ā€“4 business days required to prepare your order for handover to the courier. Delivery time is the additional time the courier takes to transport the package from our facility to your doorstep.

Q2. When will my order be dispatched?
Orders are typically processed and handed over to our courier partners within 1ā€“4 business days of order confirmation, excluding weekends and public holidays. Most of our orders ship within 1 business day.

Q3. How long does standard delivery take?
Based on historical data, standard delivery typically takes 2ā€“5 business days after dispatch, though this may vary by destination pin code.

Q4. How can I track my order?
Once your order is dispatched, you will receive a tracking link or ID via email and WhatsApp. You can use this to check the real-time status of your shipment.

Q5. Why is my order delayed?
Delivery timelines in India can occasionally be affected by unforeseen circumstances such as weather conditions, courier operational issues, or transit disruptions. As we rely on third-party courier services for delivery, we are unable to guarantee strict delivery dates.

Q6. Is Cash on Delivery (COD) available?
Yes, we accept Cash on Delivery (COD).Ā COD is not available for cart values above ā‚¹1,600, may be restricted in certain states, and is not offered on all products. If COD is not shown as an option at checkout, please choose a prepaid payment method instead. COD orders are confirmed manually via WhatsApp before processing begins.

This policy was last updated on 10-09-2026. CuuTees reserves the right to revise this Shipping Policy at any time; changes will be reflected on this page.