Refund policy

At CuuTees, customer satisfaction is extremely important to us. If you face any issue with your order, we are here to help. Please review our return and exchange guidelines below.

By purchasing from CuuTees, you acknowledge that you have read, understood, and agreed to our policies, including our return, refund, and exchange terms. We are committed to providing quality products and fair customer support in accordance with applicable laws and our store policies.

Return & Exchange:

Returns or exchanges can be requested within 5 days of delivery.

Items must be:

Unused and unworn
With original tags attached
In original packaging

Return Policy

To raise a valid return or exchange request, customers are required to submit:
support@cuutees.in

Please include:

Your Order Number
Reason for return or exchange (optional, but we value your feedback)
Clear photos of the product with design and neck size label
Clear images of the original packaging with order details

*If the required images and details are not received within the return window, we may not be able to process the return request.

Exchange Policy

Please note that we offer only one exchange per order, so make sure you select the correct size. Our team is here to assist you if needed.

To request an exchange:

Email us within 5 days of delivery at support@cuutees.in
Mention your order number and preferred size

Exchange Process:

Once approved, we will arrange a free reverse pickup
After handover, your requested size will be processed & dispatched.

Gifts / Free Items

If your order included any free gifts, bundled items, or promotional products, they must also be returned in unused condition along with the main product.
Failure to return the complete order (including gifts) may result in rejection of the return request.

Damaged or Defective Products

If you receive a damaged or defective item, please email us within 3 days of delivery along with the reason for return or exchange and clear images of:

Clear photos of the product (including design and neck/size label)
Packaging with order sticker (front & back)

These images help us verify and process your request quickly.

Approval & Processing

Once the request is verified, we will proceed with a replacement or refund based on your preference, subject to eligibility under our policy.

Policy Misuse / Fraud Protection

Cuutees reserves the right to decline return or exchange requests in cases of:

Suspected misuse of policy
Fraudulent activity
Abnormal return patterns
Policy violations

All requests are reviewed as per the policy applicable at the time of purchase.

Seasonal & Sale Products

Clearance sale items are final sale and are not eligible for return or exchange unless they are defective. If you receive a defective product, you may request an exchange for the same product only.

Return Pickup Guidelines

Customer Responsibility

Once the pickup is scheduled, please ensure that:

The product is packed and ready at the scheduled pickup time
The package is handed over to the pickup executive

Pickup Failure

If pickup fails due to customer unavailability, refusal, or package not being ready, we may not be able to guarantee another pickup attempt. In such cases, the return request may be cancelled as per policy.

Return Completion

Replacement or refund will be processed once you have handed over the package to the pickup executive and the return is verified as per our policy.

Address & Delivery Responsibility

Customers are responsible for providing correct delivery address details. CuuTees is not responsible for delivery issues due to incorrect address provided by customer.

Business Hours

Support Hours: 9 AM – 6 PM
Emails received outside business hours may be processed the next working day.

Customized Products

Customized or made-to-order products are not eligible for return or exchange unless defective.

Order Cancellation

If the order has not been dispatched, a full refund will be initiated. If the order has already been dispatched, customers may refuse delivery at the time of arrival. Refunds will be processed once the shipment is marked as refused.

Refund Timeline: 5–7 working days