Refund policy

CuuTees is committed to delivering quality products and a transparent customer experience. This Policy governs all return, exchange, and refund requests from purchases made on the CuuTees platform. By completing a purchase, you acknowledge having read and agreed to the terms below, in accordance with the Consumer Protection Act, 2019.

1. General Eligibility

To be eligible for aĀ return, all items must meet the following conditions at the time of handover:

  • Unused and unworn ā€” the item must not have been worn, washed, or altered in any way.
  • Original tags attached and intact.
  • Original packaging included.

Important:Ā Items that have been worn or tried on are not eligible for return. If you have worn the item and require a different size, please refer to Section 3 for Size Exchange eligibility.

Items that do not meet these conditions will not be accepted for return, regardless of the reason stated.

2. Returns

2.1 Request Window

Return requests must be submitted withinĀ 5 daysĀ of the confirmed delivery date. Requests received after this period will not be processed.

Worn or tried-on items are not eligible for return under any circumstance. If you have worn the item and require a different size, please see Section 3 ā€” Size Exchange.

2.2 How to Request a Return

EmailĀ support@cuutees.inĀ with the following:

  • Your order number.
  • Reason for return.
  • Clear photographs of the product, including the design and neck size label.
  • Clear photographs of the original packaging with order details visible.

Note: Requests submitted without the required documentation, or outside the return window, may not be processed.

All return, exchange, and refund requests must be raised via email from your registered order email ID to support@cuutees.in. Requests sent from any other email address, or via Instagram DMs or WhatsApp messages, will not be considered valid and will not be processed.

3. Size Exchanges

AĀ size exchange will be offeredĀ where a customer has received an item but requires a different size. Unlike returns, items that have been tried on or worn for sizing purposes are eligible for a size exchange, provided the conditions below are met.

3.1 Eligibility & Limitations

  • One (1) exchange per order is permitted. Please verify sizing carefully before placing your order.
  • Exchange requests must be raised withinĀ 5 daysĀ of delivery.
  • The item may have been tried on or worn for sizing purposes. However, it must be free from damage, stains, odours, or alterations.
  • Original tags must be attached and intact.
  • Original packaging must be included.

3.2 Exchange Process

  • Step 1Ā ā€” Email support@cuutees.in with your order number and preferred size.
  • Step 2Ā ā€” Upon approval, a free reverse pickup will be arranged.
  • Step 3Ā ā€” The replacement item will be dispatched once you hand over the package to the pickup executive.

3.3 Replacement Order Cancellation

  • Only one (1) size exchange is offered per order. Once the replacement (exchanged) order has been created, it cannot be cancelled, as it is custom-printed specifically for you upon confirmation of the exchange.
  • If you wish to cancel or reject the replacement order after it has been created, 50% of the original T-shirt price will be deducted, and the remaining 50% will be issued as Store Credit, usable on any future purchase. This applies to both COD and prepaid orders. This deduction covers the reverse shipping and replacement shipping costs, which CuuTees bears in full for every size exchange.
  • Prepaid orders only: if you'd prefer this remaining 50% refunded to your original payment method instead of Store Credit, simply email us at support@cuutees.in to request this, and we'll process it accordingly. This conversion option is not available for COD orders.
  • As with all our products, we do not hold pre-printed inventory ā€” every replacement is printed only after your exchange request is confirmed. We kindly request all customers to read this policy carefully before placing an order, as exchange and cancellation terms are applied strictly as stated above.

All exchange requests must be raised via email from your registered order email ID toĀ support@cuutees.in. Requests sent from any other email address will not be considered valid and will not be processed.

4. Damaged, Defective, Incomplete or Incorrect Items

4.1 Reporting Window

Claims for damaged, defective, misprinted, incorrect, or incomplete items must be reported withinĀ 24 hours of delivery.

4.2 Required Evidence

To process a defect or damage claim, the following is mandatory. All required evidence must be provided within 24 hours of delivery:

  • An uninterrupted, unedited unboxing video ā€” recorded from the moment the sealed package is opened through to full visibility of all contents.
  • Clear photographs of the specific defect or damage.
  • Clear photographs of the outer courier packaging and shipping label.

Please retain all packaging until the order has been fully inspected. Damage caused during unpacking by scissors, blades, or similar instruments may not be eligible unless supported by the above evidence. Claims without sufficient evidence may be declined.

4.3 Resolution

Upon approval, CuuTees will offer one of the following, subject to availability: a replacement item, an exchange, or a refund.

5. Refunds

5.1 Processing Timeline

Approved refunds will be processed withinĀ 5ā€“7 working daysĀ of claim verification.

5.2 Refund Method

  • Order cancelled before processing (Section 6): Refunded automatically to your original payment method within 5ā€“7 working days. No action needed from you.
  • Returns & approved claims (Section 2 ā€“ Returns, Section 4 ā€“ Damaged/Defective): Refunded to your original payment method within 5ā€“7 working days.
  • Undelivered / Returned-to-Origin (RTO) orders: If your order could not be delivered and is sent back to us by the courier, the amount will be added as Store Credit to your CuuTees account ā€” so the full value stays available for you to shop again with us instantly.
    Prefer a bank refund instead? Just email us at support@cuutees.in requesting a conversion, and we'll promptly process a complete refund to your original payment method instead of Store Credit.
  • Cash on Delivery (COD) Returns: If a COD order is returned by customer, the refund amount will be added as Store Credit to your CuuTees account. This Store Credit cannot be converted to a bank transfer under any circumstance. Conversion to bank transfer is available only for prepaid orders.

Ā Please note: Refund to your original payment method / bank account applies when you cancel an order before processing, or when you return a delivered product under Section 2 or Section 4. If your order was never delivered and comes back to us as RTO, you'll receive Store Credit by default ā€” email us if you'd prefer a bank refund instead, and we'll convert it promptly(for prepaid orders).

šŸ›ļø How to Use Your Store Credit?

Here's how to use it:

Step 1 ā€” Log in Go to cuutees.in and log in to the account linked to your order email.
Step 2 ā€” Shop as usual Browse and add anything you like to your cart.
Step 3 ā€” It applies automatically Your Store Credit will be automatically applied at checkout. No code needed, no extra steps.
Step 4 ā€” Place your order If your order total is less than your Store Credit, the remaining balance stays in your account for your next purchase.

Have any questions? Mail us at support@cuutees.in

6. Order Cancellations

Orders are generally kept on hold for approximately 8 hours after being placed before entering production. If you wish to cancel your order, please contact us as soon as possible after placing the order.

If your order has not yet entered processing, we will cancel the order and issue a full refund to your original payment method within 5ā€“7 working days.

If you contact us too late and your order has already entered processing, cancellation will no longer be possible as production has already started. In such cases, you will need to wait for the delivery attempt and refuse the package at the time of delivery.

Once the shipment is marked as RTO (Return to origin) or Customer refused to accept, your refund will be processed withinĀ 5ā€“7 working days.

6.1 What is Processing Time?

All CuuTees products are made on demand. We do not keep pre-printed inventory.

Processing time includes reviewing your order, printing the product, quality checks, packing, and preparing it for shipment. During this stage, you may contact us to request changes such as address updates or order cancellation.

Once your product has entered the printing stage, we are unable to cancel, modify, or refund the order, as it is being custom-produced specifically for you.

7. Special Categories

7.1 Customised & Made-to-Order Products

Not eligible for return or exchange, except where a manufacturing defect is established under Section 4.

7.2 Clearance & Sale Items

All clearance and sale items are final sale ā€” not eligible for return or refund. In the event of a verified defect, an exchange for the identical product (subject to availability) may be offered.

7.3 Gifts & Bundled Items

Complimentary gifts, promotional bundles, or free items included with your order must be returned unused alongside the main product. Failure to do so may result in rejection or partial processing of the return.

7.4 Gift Orders and Third-Party Purchases

Where an order is placed and paid for by one individual for delivery to another recipient, any requests relating to cancellation, return, exchange, refund, or modification of the order may only be initiated by the original purchaser unless otherwise approved by CuuTees in writing.

Refunds, where applicable, will only be issued to the original payment method used during checkout.

CuuTees is unable to disclose purchaser information to recipients or third parties except where required by law.

8. Pickup & Logistics

8.1 Customer Responsibilities

  • The product must be securely packed and ready at the scheduled pickup time.
  • The customer must be available to hand over the package to the pickup executive.

8.2 Failed Pickup

If pickup fails due to customer unavailability, refusal, or the package not being ready, a rescheduled attempt cannot be guaranteed and the return request may be cancelled.

8.3 Delivery Address

Customers are responsible for providing accurate delivery addresses. CuuTees is not liable for delivery failures due to incorrect address information.

9. Policy Misuse & Fraud Prevention

CuuTees reserves the right to decline requests where there is reasonable evidence of:

  • Policy misuse or abuse.
  • Fraudulent or bad-faith claims.
  • Abnormal or repeated return patterns.
  • Breach of any term of this Policy.

All requests are reviewed under the policy version in effect at the date of purchase.

10. Customer Support

For all queries, emailĀ support@cuutees.in.
Support hours: Monday to Friday, 10:00 AM ā€“ 6:00 PM IST.
Emails outside business hours will be addressed the following working day.

11. Policy Updates

CuuTees reserves the right to amend this Policy at any time. The version applicable at the time of purchase governs that transaction.