Orders & Payments

1. What payment methods do you accept?
We accept all major credit and debit cards, UPI, and net banking.

2. What happens if my payment fails?
If your payment didn’t go through but money was deducted, it usually gets refunded by your bank within 5–7 working days. You can try placing the order again using a different payment method.

3. Can I send an order as a gift to someone else?
Of course! Just enter the recipient’s address during checkout.

4. Do you offer Cash on Delivery (COD)?
Currently, we may offer COD on selected orders or locations. If available, you’ll see it during checkout. A nominal ₹50 handling+shipping fee applies to all COD orders.

5. Why is there a ₹50 fee on Cash on Delivery (COD)?
Cash on Delivery orders require additional manual processing. To ensure smooth delivery and avoid duplicate or unintentional orders, our team personally confirms every COD order via call or WhatsApp within 24 hours. This verification and handling process adds operational effort and time, which is why a small ₹50 COD handling fee is applied.

Prepaid orders are processed instantly and shipped faster — with no extra charges.

6. Is it safe to make payments on your website?
Absolutely. All payments are processed through secure and encrypted payment gateways.

7. Can I cancel my order after placing it?
Orders can be cancelled within a short time after placing them. If you need to cancel, please email us as soon as possible with your order number.

Shipping & Delivery

1. How can I track my order?
We’ll email your tracking information as soon as your order ships. Usually, your tracking number is updated 1–2 days after shipping.

2. What happens if my delivery is delayed?
Sometimes, unexpected delays can happen due to courier or weather issues.
Don’t worry — just track your order using the provided link, or reach out to us and we’ll assist you right away.

Returns & Exchanges

1. What is your return & exchange policy?
We offer a 5-day return & exchange policy for unworn and unwashed items. For more information, please read our Return Policy page.

2. What should I do if I receive a wrong or damaged item?
We’re so sorry if this happens. Please email us at support@cuutees.in with your order number and clear photos of the item. We’ll fix it right away with a replacement or refund.

Product & Sizing

1. Are your T-shirts true to size?
Yes, our T-shirts follow standard sizing. If you prefer an oversized fit, consider sizing up.

2. How do I choose the right size?
Please refer to our size chart available on the product page before ordering.

3. Will the print fade after washing?
Our prints are made using high-quality printing methods designed to last with proper care.

4. How should I wash my T-shirt?
• Wash inside out
• Use cold water
• Do not iron directly on print
• Do not iron directly on print
• Do not dry in direct sunlight (shade dry recommended)

Custom & Support

1. Will you do custom prints?
Absolutely! Please email us at support@cuutees.in with your quote, design, or reference images. We love making unique pieces

2. What’s the best way to contact you for queries?
You can email us at support@cuutees.in.
We usually reply within 24 hours (often sooner).