Orders & Payments
1. What payment methods do you accept?
We accept all major credit and debit cards, UPI, COD, and net banking.
2. What happens if my payment fails?
If your payment didn’t go through but money was deducted, it usually gets refunded by your bank within 5–7 working days. You can try placing the order again using a different payment method.
3. Can I send an order as a gift to someone else?
Of course! Just enter the recipient’s address during checkout.
4. Do you offer Cash on Delivery (COD)?
Yes, we accept Cash on Delivery (COD). COD is not available for cart values above ₹1,600, may be restricted in certain states, and is not offered on all products. If COD is not shown as an option at checkout, please choose a prepaid payment method instead. COD orders are confirmed manually via WhatsApp before processing begins.
5. Is it safe to make payments on your website?
Absolutely. All payments are processed through secure and encrypted payment gateways.
6. Can I cancel my order after placing it?
Orders can be cancelled within approximately 8 hours of placing them, before they enter production — this is refunded to your original payment method. If production has already started, cancellation isn't possible.
Shipping & Delivery
1. How can I track my order?
We’ll email your tracking information as soon as your order ships. Usually, your tracking number is updated 1–2 days after shipping.
2. What happens if my delivery is delayed?
Sometimes, unexpected delays can happen due to courier or weather issues.
Don’t worry — just track your order using the provided link, or reach out to us and we’ll assist you right away.
Returns & Exchanges
1. What is your return & exchange policy?
We offer a 5-day easy return & exchange policy for unworn and unwashed items. For more information, please read our Return Policy page.
2. What should I do if I receive a wrong or damaged item?
We're sorry if this happens. Please email us at support@cuutees.in within 24 hours of delivery with your order number, clear photos of the item, and an unboxing video showing the issue. We'll review the case and, if approved, arrange a replacement or Store Credit.
3. Is there a charge for returning an item?
Yes — a flat ₹100 is deducted from your Store Credit per product returned, to cover reverse pickup.
Product & Sizing
1. Are your T-shirts true to size?
Yes, our T-shirts follow standard sizing. If you prefer an oversized fit, consider sizing up.
2. Will the print fade after washing?
Our prints are made using high-quality printing methods designed to last with proper care.
3. How should I wash my T-shirt?
• Wash inside out
• Use cold water
• Do not iron directly on print
• Do not iron directly on print
• Do not dry in direct sunlight (shade dry recommended)
Custom & Support
1. Will you do custom prints?
Absolutely! Please email us at support@cuutees.in with your quote, design, or reference images. We love making unique pieces
2. What’s the best way to contact you for queries?
You can email us at support@cuutees.in.
We usually reply within 24 hours (often sooner).
3. How do I contact you for returns/exchanges?
Please email us at support@cuutees.in. Any other form of communication is not considered valid for returns/exchanges — WhatsApp or Instagram messages will not be entertained. For website orders, email is the only accepted form of support communication.
How to Use Your Store Credit?
Most approved refunds — returns, exchanges, damaged/defective claims, and RTO orders — are issued as Store Credit to your CuuTees account, valid for 6 months from issue.
Here's how to use it:
Step 1 — Log in Go to cuutees.in and log in to the account linked to your order email.
Step 2 — Shop as usual Browse and add anything you like to your cart.
Step 3 — It applies automatically Your Store Credit will be automatically applied at checkout. No code needed, no extra steps.
Step 4 — Place your order If your order total is less than your Store Credit, the remaining balance stays in your account for your next purchase.
1. Does my Store Credit expire?
Yes, Store Credit is valid for 6 months from the date it's issued.
2. Can I return a custom/personalised order?
Customised or made-to-order products aren't eligible for return or exchange, except in the case of a manufacturing defect.